Processing Times

We are committed to delivering your order quickly, as we want you to be able to enjoy your purchase as soon as possible.

All orders placed by 2 pm will be processed the same working day. Any orders placed after 2 pm, over weekends or on bank holidays will be processed the next working day.

UK Shipping Times

We currently offer a 3-4 working day delivery service. This is FREE for all orders placed on the website over £29, or £3.99 for all orders upto £49.

International Orders

At present, we are only able to ship to the United Kingdom. European delivery will be available very soon, so stay tuned!

Tracking and Customer Service

When you place your order, we will request your email address. This is so we can send you a receipt and tracking details once your order is shipped.

As part of the order process, we also request a contact number, which can be your mobile or landline. This will allow us to assist you in the unlikely event you experience any issues with your delivery.

We are here to help, and we operate a friendly and efficient customer service department to assist with any queries. Please email us at customerservice@luxelu.com with any questions, remembering to include your order ID, and we’ll get back to you ASAP.